Data deletion
Requesting deletion
To request deletion of your account and associated personal data, email privacy@sico.software from the address associated with your account. Include the product name and your account email. We will confirm receipt within 2 UK working days and complete deletion within 30 days.
In affilut, CareerFlip and CheckMargin you can also delete your account yourself from the billing page inside the product. This triggers automatic deletion of your personal data as described below. For our other products, email us as above.
What gets deleted
- Account credentials and session data — immediately on deletion request.
- Profile data, uploaded files, and preferences — within 30 days.
- Connected third-party credentials (Stripe, PayPal, Shopify and other integration tokens or keys) — immediately purged.
- Usage analytics — anonymised; individual identifiers removed within 30 days.
What is retained
- Financial records (invoices, payout history) — retained for 7 years per UK accounting requirements. These records are anonymised where possible but may contain transaction identifiers required for audit purposes.
- Aggregate, anonymised usage statistics that cannot be linked back to you.
Shopify store data (Ops Console, Growth Layer, StackWatch)
If you connected Ops Console or Growth Layer through Shopify's approval screen and then uninstall the app, Shopify sends us a GDPR erasure webhook 48 hours later. Your shop's data is automatically purged within 30 days of that webhook. You do not need to contact us separately, though you may do so if you want confirmation.
Shopify sends no such webhook for a store connected with a pasted access token — which is how every StackWatch store is connected, and the fallback route for the other two. Disconnecting the store in the app deletes the stored token immediately; to have the rest of your shop's data deleted, email us as above.