Data deletion
Requesting deletion
To request deletion of your account and associated personal data, email privacy@sico.software from the address associated with your account. Include the product name and your account email. We will confirm receipt within 2 UK working days and complete deletion within 30 days.
You can also delete your account directly from the account settings page within the product. This triggers automatic deletion of your personal data as described below.
What gets deleted
- Account credentials and session data — immediately on deletion request.
- Profile data, uploaded files, and preferences — within 30 days.
- Connected third-party tokens (Stripe Connect, PayPal OAuth) — immediately revoked and purged.
- Usage analytics — anonymised; individual identifiers removed within 30 days.
What is retained
- Financial records (invoices, payout history) — retained for 7 years per UK accounting requirements. These records are anonymised where possible but may contain transaction identifiers required for audit purposes.
- Aggregate, anonymised usage statistics that cannot be linked back to you.
Shopify app data (Ops Console, Growth Layer, StackWatch)
If you uninstall one of our Shopify apps, we receive a GDPR erasure webhook from Shopify within 48 hours. Your shop's data is automatically purged within 30 days of that webhook. You do not need to contact us separately for Shopify uninstalls, though you may do so if you want confirmation.